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Service Management in Computing and Telecommunications
ISBN/GTIN

Service Management in Computing and Telecommunications

BookHardcover
EUR84,00

Product description

Describes all aspects of service provision, and includes guidelines for negotiating a service-level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
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Details

ISBN/GTIN978-0-89006-676-8
Product TypeBook
BindingHardcover
Publishing date15/12/1995
SeriesArtech House Telecommunication
LanguageEnglish
SizeWidth 160 mm, Height 237 mm, Thickness 14 mm
Weight381 g
Article no.3039004
CatalogsLibri
Data source no.A1191196
Product groupBU785
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