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Stay in the Bay
ISBN/GTIN

Stay in the Bay

Wolfgang Koehler and Andy Campbell's Road to a Leaner and More Profitable After-sales Department
PaperbackPaperback
EUR23,50

Product description

This book was written with one objective in mind: to start you on the path to generating a lot more money in your After-sales Department.The 'Stay In The Bay' system, as fully outlined in this book, is all about applying Lean Concepts to your dealership processes.It addresses all the practical and personal requirements you'll need to do just that. Opening this book means you are open to embracing Lean and trying some new and quite innovative ideas, to achieve your end goal!
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Details

ISBN/GTIN978-0-2288-3366-6
Product TypePaperback
BindingPaperback
Publishing date15/07/2020
LanguageEnglish
SizeWidth 140 mm, Height 216 mm, Thickness 8 mm
Weight201 g
Article no.18424565
CatalogsLibri
Data source no.A40146503
Product groupBU784
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"The hungry judges soon the sentence sign,
And wretches hang that jury-men may dine;" so goes one of the couplets in Alexander Pope's "The Rape of the Lock" - a satirical, cynical critique of British 18th century society. The message behind this couplet is however more or less exactly what the three authors of "Noise" (if I type their names out, my character count will be shot) look at from a more scientific, less cynical standpoint. Why is that judges are more generous with sentences when their stomachs are full? Or when their football team has recently won a game? Why indeed is there such disparity between sentences/insurance quotes/grading between apparently similar cases. What the authors zone in on is the background "noise" that make our decisions and judgements less rational and measurable than we might assume. With not only an excellent explanation of the problem but also tips on how to avoid it, this is an extremely worthwhile book to examine one's own decision making skills

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