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When Talk Works
ISBN/GTIN

When Talk Works

Profiles of Mediators
TaschenbuchKartoniert, Paperback
EUR64,00

Produktbeschreibung

An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results. ?The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles.? - -Roger Fisher, coauthor, Getting to Yes
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Details

ISBN/GTIN978-0-7879-1090-7
ProduktartTaschenbuch
EinbandKartoniert, Paperback
FormatTrade Paperback (USA)
VerlagWiley
Erscheinungsdatum15.07.1997
SpracheEnglisch
MasseBreite 152 mm, Höhe 229 mm, Dicke 29 mm
Gewicht767 g
Artikel-Nr.2947642
KatalogLibri
Datenquelle-Nr.A1061425
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"The hungry judges soon the sentence sign,
And wretches hang that jury-men may dine;" so goes one of the couplets in Alexander Pope's "The Rape of the Lock" - a satirical, cynical critique of British 18th century society. The message behind this couplet is however more or less exactly what the three authors of "Noise" (if I type their names out, my character count will be shot) look at from a more scientific, less cynical standpoint. Why is that judges are more generous with sentences when their stomachs are full? Or when their football team has recently won a game? Why indeed is there such disparity between sentences/insurance quotes/grading between apparently similar cases. What the authors zone in on is the background "noise" that make our decisions and judgements less rational and measurable than we might assume. With not only an excellent explanation of the problem but also tips on how to avoid it, this is an extremely worthwhile book to examine one's own decision making skills

Autor/in

DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.

Schlagworte